Mental wellbeing for young people

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In Crisis? Where to get help when you need it

Headstrong Team photo Headstrong Team · 27 Feb, 2023

Life can be tough - and when the pressure’s on, sometimes we all need a bit of help. That might be from friends, family, or a site like Headstrong – BUT we aren’t a crisis service and sometimes we need more. That’s when professional help can be really important and we want to make sure you’re equipped to access it!

In particular, if you are concerned about your own safety or that of a friend, please do talk to someone as soon as possible.

Here’s some ways you can do that...

1) If it’s an emergency…

If things are bad, you may not know WHAT to do or who to speak to. It’s important that you keep yourself safe and reach out to someone to help you work it out. Remember that you can call 999 from any phone free of charge at any point and they will be able to help you get the service you need (whether medical or otherwise).

You can also go to your local A&E department (which you can find by searching you postcode on the NHS website).

2) Speak to your GP

This may feel like a BIG step, but it’s often a great way to access lots of support and other places. If you’re worried or unsure how it will go - take some time to think and reflect before visit them & write down everything you want to say or talk about. You can even give the GP your note before your appointment or when you arrive. OR you could take someone along with you who can advocate and speak on your behalf if it becomes too much.

Remember – it’s a first appointment, it’s all about expressing your struggles, discussing what could be going on and finding some options and ideas for the next step – YOU CAN DO IT.

3) Speak to a Professional you trust

When we are struggling and aren’t sure what kind of help is out there, being able to speak to an adult we trust can be such a big and important step to make. It may take a bit of courage, and feel like we are giving up a bit of control; BUT it’s amazing if we can speak to a teacher, social worker, youth worker or other trusted adult.

From there, they will be able to speak to their safeguarding teams, refer and help you find the specific support or help you may be looking for.

4) Call or text a Crisis Line

If you’re struggling and need help in a moment, especially in crisis, and don’t know what to do. Try giving a support or crisis line a call or text. This can be a great way to feel safe and comfortable as you reach out in crisis to get help with your situation.

You could call:

Samaritans any day or time at 116 123 or email them at

Childline for safe advice and support at 0800 1111 or via their chat and online support at

The Mix for mental health support at 0808 808 4994. You can also text them THEMIX to 85258 or chat online at

For medical issues you can reach out to NHS 111 for advice and non-urgent care/signposting.

For suicidal thought or worries contact HOPELINEUK by Papyrus. Call them at 0800 068 4141, text them at 07860039967 or email them at


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